Refund policy

At Hoovra, we want you to be completely satisfied with your purchase.

Return Period

You may request a return within 30 days of receiving your order.

Items should be returned in their original condition, with all original accessories, manuals, and packaging where possible.

Wearable products may be carefully tried on to check fit and suitability. However, items should not show signs of prolonged or excessive use. Where permitted by applicable law, we reserve the right to make a reasonable deduction from the refund if an item's value has been reduced due to handling beyond what is reasonably necessary to inspect or try the product.

If the product includes tags, please keep them attached whenever possible.

Our 30-day return policy is provided in addition to any statutory rights you may have under applicable consumer law.

How to Return

Before sending any item back, please contact us first so we can provide the correct return address and instructions based on your location and product type.

We have return facilities in both the United States and United Kingdom, and the appropriate return location may vary depending on your order.

Please do not send a return to the address shown on the original shipping label, packaging, or our registered office address unless we have specifically instructed you to do so.

Returns sent without contacting us first may experience delays in processing or may be returned to the sender if sent to an incorrect location.

You may either:

Use a prepaid return label provided by us; or
Arrange your own tracked return shipping.

Who Pays for Return Shipping?

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, defective, or different from what you ordered, please contact us before returning it.

Where applicable, Hoovra will cover reasonable return shipping costs.

Depending on the circumstances, we may offer a replacement, replacement part, refund, or another suitable resolution without requiring the item to be returned.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

Change of Mind, Wrong Size, or Other Non-Quality Reasons

For voluntary returns that are not caused by a product defect or an error on our part, the customer is responsible for return shipping costs.

If you choose to use a prepaid return label provided by Hoovra, the return shipping fee is typically around $6 or the equivalent amount in your local currency.

For larger or heavier items, return shipping may cost more, but it will usually not exceed $20 or the equivalent amount in your local currency.

We will inform you of the applicable return shipping fee before providing the return label.

Where required by applicable consumer law, your statutory cancellation and refund rights will still apply.

Preparing Your Return

Please return all original accessories, components, manuals, and free gifts supplied with the product.

We recommend using the original packaging where reasonably possible to help protect the item during transit.

If you arrange your own return shipping, we strongly recommend using a tracked shipping service.

After sending your return, please provide us with the tracking number so we can locate the shipment and process your refund as quickly as possible.

Customers are responsible for ensuring that returned items are appropriately packaged to prevent damage during transit.

Refunds

Once your return has been received and, where appropriate, inspected, we will send you a confirmation email.

Approved refunds will be issued to your original payment method, typically within 2–10 business days, and within any timeframe required by applicable law.

After we issue the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

For voluntary returns, original shipping charges are generally non-refundable except where required by applicable law.

Where applicable law requires reimbursement of standard outbound delivery charges, those charges will also be refunded. Additional charges paid for expedited, express, or upgraded shipping may not be refundable beyond the cost of the standard delivery option.

Order Cancellation

If you wish to cancel an order before it ships, please contact us as soon as possible, preferably within 12 hours of placing the order.

We will make reasonable efforts to cancel the order before shipment, but cancellation cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

If your order has already shipped, you may return it in accordance with this Return & Refund Policy and any applicable statutory cancellation rights.

Statutory Rights

This policy does not exclude, restrict, or replace any rights you may have under applicable consumer protection laws.

For customers in jurisdictions that provide mandatory cancellation, refund, repair, replacement, or other consumer rights, those statutory rights will continue to apply.