Shipping policy

Thank you for choosing Hoovra. We currently ship to the United States and United Kingdom. Our goal is to provide clear, reliable, and efficient delivery for every order.

Shipping Coverage

We currently ship to:

United States, including Hawaii
United Kingdom

Shipping availability for certain remote locations or special address types may depend on the product and shipping carrier.

If we are unable to ship to the address provided, we will contact you as soon as possible.

Free Shipping

We offer free standard shipping on all orders to the United States and United Kingdom.

No minimum purchase is required.

Expedited or upgraded shipping services, where available, may require an additional fee.

Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days do not include weekends or public holidays.

During peak seasons, holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery times are:

United States

Standard Shipping: 5–9 business days

United Kingdom

Standard Shipping: 2–4 business days

Estimated total delivery time = Processing Time + Shipping Time

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Deliveries to Hawaii or other remote locations may occasionally require additional transit time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information provided to view the latest available shipment status.

Please note that tracking information may take some time to update after the carrier first receives the package.

If you have any trouble tracking your order, please contact us and our support team will be happy to assist you.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside our reasonable control, including:

Carrier delays
Severe weather
Holidays or peak shipping periods
Transportation disruptions
Incorrect or incomplete shipping addresses
Customs or border processing where applicable
Other unforeseen logistical circumstances

If your shipment appears significantly delayed, please contact us so we can assist with tracking or investigate the shipment with the carrier where appropriate.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you need to change your shipping address, please contact us as soon as possible after placing the order.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

Hoovra is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. However, we will make reasonable efforts to assist in resolving delivery issues.

Duties & Taxes

For orders shipped to the United States and United Kingdom, customers will not normally be required to pay additional import duties or customs fees upon delivery.

Any applicable taxes charged at checkout will be clearly displayed before payment is completed.

If any unexpected customs or import charge is requested upon delivery, please contact us before making payment so we can assist you.